The hotel experience is interesting since it has no in-person staff, but the check-in process is still easy to understand, and the online staff are still very responsive. The hotel room came with all the necessary amenities, such as a stove, microwave oven, fridge, dining table, balcony/drying racks, and even our own washer/dryer unit (the dryer only wrings out excess water; you have to air-dry the clothes afterwards). Instead of a standard TV, we had a projector TV in which we could even connect our phones/laptops to the big screen. There is a luggage storage area on the first floor, which we used to keep our suitcases safe before we checked in. It is a ~10 minute walk from the station, and a ~10 minute walk from Dotonbori/Shinsaibashi-suji, which is where we spent most of our Osaka trip (highly recommend!) Overall, I would say just don't expect 5-star hotel treatment here, but for what we get, the price of the hotel is very reasonable. We would be happy to stay here again if we ever return to Osaka.