Homewood Suites by Hilton Lake Buena Vista/Orlando

The spacious suite with premium bedding, full kitchen, separate sink/dressing area and bathroom, and 2 large Samsung flat screen televisions

We most definitely enjoyed our stay at Homewood suites. The check-in process was simple, and the people at the front desk were very nice. Everyone is supposed to wear a mask while out of their room which is good news to me, but some of the guests were not following those instructions. Also, the hallways were very hot. The room was extremely clean, you could smell how fresh it was. Everything had a seal on it that said everything was sanitized before us coming into the room. The kitchen was definitely a plus, it even came with pots, plates, cups, and utensils. The bed was extremely comfortable in my opinion, it made absolutely no noise while sitting or moving on it. The sheets and pillows were great. The bathroom was spotless. The tv came with pretty decent channels for it not coming with Netflix or a program like that. The room door was hard to close, you had to slam it for it not to stay unlocked. The pool was very nice and a good size, however there was some floating debris in there that hopefully will get cleaned out soon. The hot tub was wonderful. There was also a half court to play basketball and you can check out a ball from the front desk. We didn’t have time to eat breakfast, however we were told that it would be served in individually wrapped packages due to everything going on. Finding parking was easy, every time we left and came back there was still a few open spots left. They give you a parking permit that you put on your car. It’s an amazing place to stay.

Location is everything!! It is located close to Disney, Sea World, and other parks. We arrived at 3:00 pm but have to wait 15 minutes after checking in to get the key to the room because it wasn’t ready. Once we entered the room everything was fine, but one of the bathrooms smelled bad, the beds are very comfortable, and the two-bedroom suite is spacious for seven people. The pool wasn't super clean, but it was good to have the option to use the pool. There was no breakfast during our stay, but they were kind enough to provide us with to-go breakfast snacks, a fruit, a juice box, and a muffin. Great front desk service!

The pool area can be a little upgraded and the jacuzzi was dirty. Need to cut the palm trees that sits over the jacuzzi

Everyone was polite and the rooms were extremely clean.

It was very nice. The only thing was there were a lot of black/wet spots on the ceiling like a leak mark and it just doesn’t make it appealing to have that above your head. But the staff was very very nice.

Great comfortable hotel. Super close to Disney, and tons of fast food & Restaurants. Hot Breakfast was included, but because of COVID-19 breakfast was close. Instead they have breakfast bags already prepared with muffin, fruits & yogurt, and you just pick it up at the front desk.

Best place ever Rosa and her crew there is amazing !!! Definitely going back will always stay here Luxury Accommodations at a very reasonable price close to everything they truly treat you like family if I could give more stars imitation definitely would

The room was immaculate. Very comfortable.

This was one of the worst hotel experiences I've ever had. On the day of my reservation, I received a call from the hotel that they were moving me to a sister property, and acted like they were doing me a favor by offering a breakfast voucher, even though my booking included continental breakfast. When I asked if I would still have a suite with two queen beds, I was promised the two queen beds, but told the new hotel didn't offer suites. I then had to ask to be compensated for this reservation downgrade and inconvenience. I was assured that I'd get a 50% refund for the trouble. When I arrived at the sister property, I had to ask for enough breakfast vouchers to cover our whole party. Then when we got to the room, there was one queen bed, despite being promised two queen beds. After lugging our suitcases back to the lobby, we finally were given an appropriate room. After our reservation, I waited 5 days, but still did not see refund. I had to contact hotels.com, and the customer service representative had to contact the hotel in order to process the refund I had been promised. Needless to say, nothing about this experience was pleasant, and I'll never book with this hotel again.