The good: as always the hotel and rooms were clean and comfortable. Not sure what sheets you use on your beds but they are like sleeping on a cloud. Wow.
The bad: my daughters and I checked in around 2am. We were traveling from Florida to Michigan and needed a place to stop for the night. The night staff was very, very, unprofessional and I actually was questioning if they worked for the hotel. Whomever was on duty was dressed in colorful stretch pants, a graphic T-shirt, hair 1/2 in a bun (butt falling out), and she along with 2 other people walked out of the stairwell to assist us. No name tag. Nothing.
The Excellent: the server in the morning tending to the breakfast was amazing. A++ customer service. She was friendly, gave us water, asked us if we needed anything. She deserves a raise and the ability to teach others how to provide 5-star service.