2/10
I’ve never written a review like this, but this experience was truly unacceptable. We encountered a major issue during our stay, and management showed no willingness to help, no flexibility, and absolutely no compassion.
There was zero effort to resolve the situation or even acknowledge our frustration. We were left feeling completely disregarded and unsupported.
This was, without a doubt, the worst service I’ve ever experienced at any hotel – and a huge disappointment overall. I would strongly caution others before booking here.
Gavin
Perjalanan 5 malam bersama keluarga