6/10 Good
7 September 2024
When we arrived it was getting dark,starting to rain and we were somewhat lost. The girl had said to call 40 min before & then she told me to call back when arrived. When she buzzed door, three other people pushed in with us. I told the girl but she said it was okay. It wasn’t. One of the persons, a girl pushed into the elevator with us even though we repeatedly said no room. As we got to our floor or before, we were somewhat aggravated and distracted and our cell phone was pick pocketed. As the hotel rep (girl) met us at the elevator we were busy and distracted and didn’t see where the other girl went. Maybe they were working together. The rep could have easily met us at the door and not let these other people in. She could have easily identified the girl in our elevator as not a guest and called her out. This all could have been easily prevented, unless of course she was assisting. The apartment l, itself was very nice and clean, the other guests respectful, the cleaning staff and phone staff ver accommodating. There were 4 rooms and three baths in the apartment. We had one room and one bath with locks on both. With access to kitchen and common room.
Patricia
Patricia, 3-night trip with friends
Verified Hotels.com guest review
