Generally, the hotel is nice enough with excellent front desk people. But, a little frayed furniture was a put off and other room details like a phone that doesn't work, a poorly maintained Peloton (one of the reasons I booked here was for the bike, gym and pool) and the TV kept going in and out. Also, and this may be a Hotels.com problem, not knowing certain amenities are not available (pool) beforehand is annoying. Still, cannot be locale and is decent enough.