1/5 Stars - Disappointing and Unhygienic Stay
I recently had the misfortune of staying at this hotel, and I must say, it was an absolute disaster.The first room we were assigned to was a nightmare. We arrived after traveling all night and were beyond exhausted The bathroom towels were stained and dirty and. Upon further inspection, I found dust and food particles behind the mattress when plugging in my charger, food on the wall, and awful smell.
The floors were visibly dirty, and there were hairs in the bathroom, which made me feel like I was staying in a room that hadn't been properly cleaned in weeks.It was 3:30 in morning and couldn’t get a response about moving rooms until hours later.The lack of attention to detail and the hotel's apparent disregard for cleanliness made my stay extremely uncomfortable. I would not recommend this hotel to anyone and would advise others to look elsewhere for a clean and comfortable stay. We left and found another hotel for the rest of our visit to Conway.
What added to make this situation worse was the lack of care towards this happening. We were told we should’ve left at 3:30AM in the morning (when we arrived) and found somewhere else to stay vs the morning despite letting management know these issues upon check in. The staff originally was apologetic and got our room switched but upon return to switch rooms the new employee said the owner pretty much said your SOL and switch rooms /leave with no refund. Very disappointing.