2/10 Lemah
6 Jun 2025
In the first room I was offered, I was greeted by small roaches in the bathroom. It was when I attempted to call down to the front office, I realized the phone wasn't connected to...anything. I drove back to the front office and informed the desk clerk about the infestation in the room. He offered me a "better" room upstairs. Upon entering, it was hot, muggy, and the bed was covered in burn holes. I immediately left the room and drove back to the front office to let the front desk clerk see the photos that I took of the condition of the room. I then stated that I will not be staying at this hotel and that my office is requesting a refund. The desk clerk asked if I was sure then offered to come with me to additional rooms until I find one that is suitable. I declined the offer and stated I will be going to another hotel, and my office will be contacting them in regard to a refund. A refund was not provided even though we provided photo evidence of the horrible conditions of the establishment. I highly recommend that no one stay at this hotel and there be an inspection done for insect infestation.
Lena
Lena, perjalanan perniagaan 1 malam
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