The Westin Phoenix Downtown

We were in downtown Phx to go to a ballgame at Chase Field. Hotel was clean, staff friendly and helpful, and the room was fabulous ! WE utilized the valet parking upon arrival, and never even retrieved our vehicle until check out since all we needed access to during our 2 night stay was within walking distance ! Great Stay !

Everything about the place was great. The required $34 per day valet parking was not expected but not bad either.

Clean, modern hotel with a good range of amenities. Stayed to attend a concert. Great central location in downtown. Also right next to a metro stop.

Only issue we had was that pool was closed Saturday night 4hrs after a storm passed through. We were told that chairs and tables were thrown around.

When first checking to the hotel they gave me room 1728, after attempting to enter the room the key card did not work. I called to the front desk and was corrected that our room was 15xx. After entering that room the room was not cleaned and was not ready, looked like someone just checked out. I went back down to the front desk to clear up the issue and after 20 minutes they finally found us another room. 1718. The room was clean but during the stay there were a lot of strange creaking noises that the room made that kept us up. The sound came from the window area and sounded like loud floor creeks the sounded persisted all day and night. Otherwise the staff was friendly. I wish they addressed the issue with the room situation more directly. After reading reviews it looks as if this is not the only case of this situation happening. I would like to see if they reach out to me now to clear this up.