Do not expect a nice and clean place like the pictures show. We booked the room with the jetted tub and couldnt stay in it for the first night because it needed fixing, which can be understandable, but the "better" room they put us in was a joke. It wasnt clean, there was grass in the closet, the toilet was disgusting wven though it had the "sanitized" paper thing around it, the counters and surfaces werent clean and it just was BS. Then we get the room we paid for, which looked nice, but #1 the tub didnt even have the jets shown in the pictures, #2 the toilet was gross, #3 the post on the beds canopy was half way unscrewed and was loose where you couldnt even touch it without it going sideways, and last there was no on site maintenance to fix it so it wasnt so paranoid that the bed would fall down. It was just a bad experience. The only saving grace was the two front desk girls that were so sweet and did everything they could to make sure we were ok and as comfortable as possible, even with everything going on, very professional and respectful. I wish i could post all the photos i have of both rooms for everyone to see here.
Now theres no refunds for the room we booked, but we didnt even get to stay there the first night so im hoping that ill get a refund for the night we missed. Thats the least i could ask for right? I have yet to hear back from the main lady about this and to get my money back for the first, bad night. The whole situation wasnt worth any of the money.