4/10 Sederhana
10 Ogo 2025
Housekeeping Snafu
We arrived around 9:30pm after a long day driving and at Busch Gardens. I had called the day before to confirm a two bedroom on the first floor for my disabled veteran husband was indeed reserved for us only to initially receive a 2nd floor suite that was NOT clean. Food on the table, towels on the bathroom floors and in one of the tubs, beds clearly disheveled and a pack-n-play set up in one of the bedrooms. Ther were greasy smudges on the cabinet doors, and counters. The hallway carpet had crumbly debris like construction had been done recently. When we called the front desk to complain we were told there were no other units available. We said we would be there at reception (several BLOCKS away) for a full refund then as there ws no way we would be staying. They suddenly found a freshly cleaned - within the last hour- unit on the 1st floor that we could stay in. Why not give us that from the start? The other room was roomy and clean but the master bathroom’s shower door did not latch and there were knobs missing from the shower controls. Bed was comfortable and AC worked so we got some sleep before our departure at 8:25am.
Eliadah
Eliadah, perjalanan 1 malam bersama keluarga
Ulasan tetamu Hotels.com yang disahkan
