2/10 Lemah
25 Disember 2024
Do Not Book Here.
I booked this hotel in advance and received a confirmation. After driving for 6 hours, I arrived at the hotel to be given a room key to an occupied room. The guy who answered the door told me that twice that evening strangers had been given keys to his room! (So much for safety at this hotel!)
Upon returning to the desk to get another room, I was told that they were sold out and had no room for me even though the room had been fully paid for and the booking previously confirmed. They said my money would be refunded, but handed me a receipt that does not reflect that. When I questioned the receipt, I was told that was all they could give me. So, now I have to file a complaint and refund request to hotels.com. It was now after midnight and I was left in a strange town in the middle of the night trying to find a place to stay during a holiday travel week. Do not book here.
Karen
Karen, perjalanan 1 malam
Ulasan tetamu Hotels.com yang disahkan