I thought the staff were superb (very friendly and helpful in every way), and hotel, clean, bright and lovely. My only criticism’s are, on arrival, the back of the kitchen is visable, and needs a quick tidy up. The front entrance is beautiful, but the first thing we saw was the kitchen waste, and parked next to a car with flat tyre which looked as though it had been there for many months! The spa/pool area needs an update/made to look more attractive/luxurious……. It is advertised as a spa hotel but we chose not to use this area! Also the bar area a little depressing/unattractive….. there are other areas which would make a great airy and inviting bar area to sit and meet other residents etc. However, overall a lovely stay and with a few easy wins it could be perfect 👌