6/10 Baik
25 Februari 2025
Chilly showers.
On a previous stay when I arrived this hotel had no AC. It was quite hot that week and nothing was done to fix the problem or provide any refund. I had to buy a fan and try to blow cool air from outside at night into the room, to sleep. This stay I phone before arriving to confirm that the AC issue had been resolved. Yes, I was told. Imagine my surprise when I arrived, checked in and was leaving the lobby to be told, oh, we have no hot water and no heat. WHAT? The problem was with the gas line and it had been not working for several days. BUT when I called about the AC nothing was said about no hot water. I was told I could cancel and get a refund, but how is that helpful when I am already there and need a place to stay for the length of my reservation. Was 2 days before the problem was fixed. No refund, no credit nothing but really cold showers. Serious over this location.
Kelly
Kelly, perjalanan perniagaan 3 malam
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