We went to Universal Studios to celebrate my son's birthday and we stayed one night at the Royal Hotel. The customer service is excellent. Xavier and Oscar were very friendly at all times. I highly recommend it. The rooms are larger than I expected. The room is very comfortable and very clean, it has a microwave and refrigerator, the location is perfect, 10 minutes walk to the universal shuttle and one block away you can find different stores like Ralph's, Walgreens, 7Eleven, we definitely plan to return. Thanks.