Sunborn London

From the moment we arrived the atmosphere ambiance friendliness of the staff was first class. Our room was upgraded on arrival and it didn’t disappoint the room was amazing. On going to the bar the staff were professional and service was excellent our one regret was that we didn’t sample the dining. Breakfast was 5stat. Wouldn’t hesitate to stay here again.

The staff at reception are not really welcoming and helpful

On arrival we were convinced to upgrade, at a cost. On entering the "better" room maintenance was being carried out. Massive tool box, bits of wood and sharp objects scattered. This would as sorted quite quickly on reporting the issue but not the welcome gorgeous room I had expected to say the least. However the bathroom tiles were chipped and not of the standard I would expect in any room Finally we had a balcony which was why we agreed the upgrade Upon going outside the people staying in the room below were smoking very strong drugs and the smell was unbearable. The door could not be open despite the bright and warm day, such a shame. Also the people next door were beyond noisy and so we didn't get any sleep at all. Perhaps some sound proofing needs to happen. I was so excited to be staying here and honestly felt disappointed and wanted to leave ASAP.

We stayed here fir our 30th Wedding Anniversary. I was amazed and loved it. Staff where amazing . X

Very pretty place, got the balcony room really pretty views. Comfortable place.