2/10 Lemah
7 Ogo 2025
Arrogant rude staff
My operatives arrived after a 7 hours drive at 10pm at night, hotel rooms prebooked and paid for.
Receptionist was very arrogant and rude! Although the operatives could show bank cards with their names on they were refused check in due to no photo ID. I am a platinum customer of hotels.com for over a decade and not once have my operatives been shown away.
It took myself calling the hotel at 10pm at night to talk some sense and logic into this jobsworth who finally agreed to allow my operatives to get to their room and finally have some sleep.
The over all way my staff were treated by this hotel was disgusting! Had I not still been awake these men would have been stranded at 10pm at night in London with no hotel.
Disgusting!!
Bev
Bev, perjalanan perniagaan 1 malam
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