Cobblestone Hotel & Suites - Salem

Hotel and room were very clean. Service was quite friendly and helpful. It was a quiet environment and in good location. Would be nice if pool wasn't about 75 degrees........brisk wake up swim! Breakfast was better tasting than expected seeing as it was refrigerated upone being made. Will definitely return when I need a quiet weekend out of town.

Everything was great! The staff, the beds and pillows were amazing, the bar was good touch too. My ONE and ONLY complaint is that when we got to our bathroom we had one bar of soap in it's closed box at the sink, and then the other bar of soap in a box by the tub. The one by the tub had its box open, I could see hair on the soap and when I pulled it out of the box you could CLEARLY see the bubbles that dried on there. So it had been used and then put back in the box for the next people to use. That's disgusting. But honestly that is the only negative thing I could say about this place. Again, the beds were AMAZING!

It was really nice. staff was great. Pool water was very cold. Clise to things i think will go back

The desk clerk I dealt with was extremely rude at check in. My request for a ground floor, which was confirmed by telephone with the general manager weeks in advance was NOT handled properly by the rude clerk. She should have changed my room that was assigned to someone that was not checked in yet, who did not request a ground floor room. There were several of them. I know, because many of us were attending the same event in the area and several told me they did not request a ground floor room and were late arrivals. Several in line waiting to check in made comments about the clerk while she treated me poorly as to 'good help is hard to find'. The hotel does not have an elevator and I have a bad hip. Not only was I stuck in a second floor room, but it was right over the downstairs meeting room where a wedding party was being held with a band, no less. The hotel had the entry doors posted that anyone in a common area had to wear a mask because of the Covid pandemic. There was overflow from the wedding room in the common area and NO ONE was wearing a mask. Management should have enforced the mask rule they had posted for the wedding party to ensure the safety of the other guests. Truly unprofessional behavior from the staff. A staff that works in the 'Hospitality' profession, a profession that has been hit hard by our current pandemic. Doubt I will use this property again if in the area. Hotel.com Gold member.

My friend and i take a lot of little trips and stay at different places. This was a trip for our birthdays so i wanted to spend a bit morr for a nicer place. Was very dissapointed and should have stayed somewhere else. We needed a room with 2 beds. They put us on 2nd floor and there is no elevator. My friend cant climb stairs. One reason i looked at this place is all the things on their site that said handicap accessable.. No elevator? How is that accessable? The pool said accessable..we were excited about that because we never get to swim together because again she cant do stairs. Well the pool was not accessable...there is a ramp going to the pool..but stairs to get into the pool..the lady at desk was super nice and tried to help. But all that was available on lower level was a room with 1 bed. It was king so we made it work. But the chair in the room was broken so we couldnt sit comforatably. Will definantly not stay here again.

Excellent customer service and very clean rooms comfortable

Very nice hotel and clean now what if you really was you could hear people out in the hallway pretty easily

When we arrived to checkin, no one was at the desk and the phone was useless. The stairs to the upstairs were dirty and room could have been swept better as found beads on the floor. The room and breakfast was all we used and other then what I mentioned were nice.

The staff was very friendly. The place was very clean. Breakfast was good.