For starters, the woman at the front desk was very friendly. Our keys didn’t work, so she gave us new keys and then stayed there to make sure they worked (they didn’t). The third time was the charm, and she was able to get us two working keys. As we started to settle in and get ready for bed, we noticed the air wasn’t working. My husband tried to trouble shoot a little after a trip back to the desk, but when it still wasn’t working, she moved us to a new room and upgraded us to one with three queen beds. Breakfast was ok-ish. Not the best; not the worst. The hotel could probably use a little work, but the night staff was great!