To start I live staying at Hyatt but THIS location was unique. They had the worse customer service in valet, housekeeping and at times, the front desk. The areas that stood out for great customer service was the restaurant during breakfast and the Tap Room on the roof and Jay, the Concierge. The valet was the worse if ever seen. They made you come to them and don't need help with your bags, not happening. Housekeeping would "clean" the room but never vaccumed and never refilled the body wash so we ran out while showering. But it's in a great location, Rooms are great, it's quiet and it's within walking distance of some great restaurants, bars and shopping.