Check-in went very smoothly, with no hiccups. The room looked good overall, not the cleanest but suitable. Checked like I always do for bedbugs, no issues there. Dust clothes were left in the room, and clearly, the vacuum was leaving things behind. The bathroom was clean, but the shower, while nice had dirty grout, filled with mildew. The worst part was the first night, I got up to go to the bathroom at 3:30 am, and across the floor ran a German cockroach. They moved us to a new room, inspected that one, and settled in for the night because everything else was sold out. With that said, there were baby roaches in that room.
The property manager wanted to give a 50% refund. I asked for a full refund. He refused and stated that he had to charge a $30/ night cleaning fee plus tax.