2/10 Lemah
3 Februari 2025
VERY unsafe and dirty. Staff doesn't care.
This was really one of the worst experiences I've ever had with a hotel. I travel a lot for both work and family and we were asked to use this hotel during the Colorado Crossroads Volleyball tournament in Denver. Never again. This was so bad that I will never use an IHG Hotel again either.
The night I arrived I was accosted by a homeless person. When I told the front desk that i was worried about my safety (no parking on the premises that night), the clerk just shrugged. No assurances over my safety walking from the offsite parking back into the hotel. we were there with 15 year old girls and it was very scary for them to be confronted by aggressive people located at the front of the building. The pool was unusable -- green and extremely dirty. The room was very dirty, so much so that no one dared sit on the sofa. When I called the front desk to get linens for the pull out they said "come get them yourself." By the end of day 2 the entire team had checked out because they felt unsafe and it was so dirty. One team member's family had to call a noise complaint into the local police and when they arrived they arrested the man in the next room. The front desk had little to no control over the vagrants coming in and out of the lobby which left everyone feeling incredibly unsafe. Will NOT use this hotel, or this chain, ever again.
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