Home2 Suites by Hilton Roanoke, VA

Not a good experience/Serious maintenance issues

arrived to check-in at Midnight on Friday. I was given a room with a leaky faucet that had flooded the bathroom vanity and floor wetting all the towels. Went down for another room. Specified a king bed. I went up to replacement room to find a double. Back down to desk, was put back into leaky faucet room. Took hand full of towels to clean up water and asked for faucet to be fixed next morning. During a 5 day stay no one ever came to fix faucet. There were 3 light bulbs missing from fixtures as well. Next morning went to desk asked form Mgr. Was told Mgr not in. Left phone number. Was never contacted by Mgt. Used Hot Tub each night, Never any towels by pool, Had to ask for them each night. Still waiting on call from Mgt. lol Oh, I almost forgot. Found a previous customers credit card left in the room! Not so great housekeeping:-(

Patrick, Perjalanan 5 malam, 8 Apr 2022

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To start off on a positive note. VERY Clean. On another note, Very noisy. Could hear people upstairs walking through the floor from 6:30 am and as late as 11 pm. Very loud door stops with banging every time the doors opened, making it difficult to relax.

LaDonna, Perjalanan keluarga 2 malam, 1 Apr 2022

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Worse Home2 I have ever been to!

Usually Home2 Suites are a safe bet for newer, spacious, and clean rooms, but this location disappoints. The hotel looks like it has been beat up by some rough patrons or cleaners with scratched along the hallway walls and torn up thresholds. The first room assigned had broken blinds on the first floor, yet they still tried to use it and made no attempt to fix it, so no maintenance at all! Also, the breakfast is managed by older people who assume you have never cooked a waffle in a hotel before, perhaps that is just a Virginia thing, but pretty annoying and certainly not a logical COVID safety practice.

Perjalanan keluarga 1 malam, 19 Mac 2022

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Good solid hotel

The hotel remained clean to an almost obsessive degree. I felt very confident that things were kept sanitary. The rooms were not Disturbed by housekeeping unless asked. The breakfast in the morning was good, though it's not free range, you have to ask a employee to provide you with items. They have a drink and snack cooler at the front desk, which is very handy once you've had a workout in the exercise room. You can charge drinks and snacks to your room or pay then and there. The treadmills may need a little adjustment for belt tensioning, but all in all and do an excellent job.

Alexander, Perjalanan 5 malam bersama kawan-kawan, 11 Mac 2022

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Too nice to be bad!

First of all, check in is at 3pm. We showed upat 3:45 and still had to wait 45 minutes before we could get into our room. The room was nice and big which is what I wanted, but the floor wasn't vacuumed, the bathroom door knob was broke, and we had to get them to tape a towel to it so it wouldn't cut anyone. The hdmi cord to the tv was broken and they said they would come fix it in 15 min, it took over an hour. But overall, we had a good stay. The breakfast was good and the staff was nice.

Renee, Perjalanan keluarga 1 malam, 19 Feb 2022

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Gave Our Room Away! Dont stay here!

NEVER STAY HERE! I booked thise hotel for a romantic weekend with my wife and our senior dog (the hotel was listed as pet friendly) while driving several hours out to the hotel the evening (7pm) our reservation began, the hotel clerk called to inform me they were "overbooked" and couldnt accomodate me. Really?! What is the purpose of a RESERVATION if the room I paid for in advance is not RESERVED?! They then offered to walk me to another hotel, near the airport with a smaller room. Upon checking, we foind that the rate at this lesser hotel, with the smaller room, was also lower than what we paid. So, to summarize, the night of our arrival this hotel gave away our room AND tried to bait and switch us to another property with a cheaper, smaller accomodation than whay we paid for. No refund offered, no comp, no nothing. Just a "opps we're sorry". Im usually an easy going guy, low maintainence, no stress....but this was beyond unacceptable. Never staying here again.

Christopher, Perjalanan 2 malam, 12 Feb 2022

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The breakfast attendants were great !! My overall experience was a 10/10

Kasmere, Perjalanan 1 malam, 5 Feb 2022

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Everything was clean and in good order. Loved how convenient the mall and restaurants were.

andy, Perjalanan keluarga 1 malam, 28 Jan 2022

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The double queen room with pull out couch was large. Had everything you needed. Looks like recently remodeled

DIANE, Perjalanan 1 malam, 24 Jan 2022

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Book here

I enjoyed staying here it was spacious, nice & clean! Just a few things that

Perjalanan keluarga 1 malam, 15 Jan 2022

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