6/10 Baik
28 Januari 2025
Much good but concerns
Appreciated professional, friendly, helpful staff, great housekeeping, tea & coffee in lobby, good shower, comfortable bed, quiet, safe & convenient location for walking & public transit. Appreciated empty frig ready to use & microwave, traditional coat hangers, drain with stopper to wash things out, easy TV, strong wifi, quick elevators.
Concerns were coffeemaker not working that took a couple days & several requests to replace, breakfast could use healthier options & an in-room laptop safe would be great. Altho I'd paid the bill in full in advance with hotels.com, the hotel billed me for 2 nites again & then again for the whole stay. It took several phone calls to get them to refund their duplicate charges. There was an odd security guard who approached me after the front desk staff & I had greeted each other one evening when I returned to hotel. He stood a few feet away from me just staring. I finally asked him if everything was ok. He asked to see my room key. There were several other folks who came in around the same time. He didn't ask them for room keys.
Nancy
Nancy, perjalanan perniagaan 5 malam
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