4/10 Sederhana
24 Februari 2025
Worst stay we've had...
The only good thing about the trip was the young housekeeping ladies... they were very accommodating, friendly and did a great job with the rooms and the shower (great shower!) ...end of the good. Front desk personal, both when we checked in 1-2 am and particularly the young lady on the desk during the day - TERRIBLE!... they don't understand the phrase "service with a smile" or what customer service means. 1st experience with the day "front desk" was calling for extra, larger bath towels - "...we have them here in the lobby" (in other words - come and get em) 2nd experience with "front desk" person was -we had missed the so called Continental breakfast (that's a whole other story - ridiculous)... and I asked her if we could have a couple yogurts from the small glass refer (right there in the lobby, next to coffee pots) - answer "No" breakfast closes at 9am", end of discussion. And last, with the same individual, upon checkout, I turned in the two keys we had and asked for a receipt... "No you got the room thru a 3rd party" again, end of discussion. ZERO customer service!!! Will not stay there again.
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