2/10 Lemah
8 Mei 2025
Pests, Poor Service, and a Catastrophic Stay
We arrived late at night with our three young children, tired after a long journey. We had booked a villa and were looking forward to a peaceful and pleasant stay, but unfortunately, we were deeply disappointed.
As soon as we entered the villa, we were greeted by an unpleasant sight: long-legged silverfish crawling on the ceiling, a dead beetle in the shower, and spiders hanging from the ceiling. My husband had to go to the reception, and we were promised two rooms in the main building instead.
When we finally reached those rooms, they were no better. We found a live silverfish on the floor in one of the rooms, and outside our other room, there was a large dead brown beetle. We felt very uncomfortable staying there due to the pests and insects, and now we were left without accommodation in Sarajevo in the middle of the night, with three tired and disappointed children.
We contacted the hotel's manager, Nermin Horman, who informed us that they would not reimburse us for the nights, even though we had paid over 500 euros for accommodation that we never used.
After a long night of searching for another hotel, we eventually found a room at Ibis Styles. When we checked in, we realized that it was actually a sister hotel to Tarcin. The room was okay, but the breakfast was another disappointment. Dirty plates, an unappetizing buffet, and ants in the restaurant quickly made us realize that we didn’t want to stay here either.
Johanna
Johanna, perjalanan 1 malam
Ulasan tetamu Hotels.com yang disahkan
