2/10 Lemah
12 Oktober 2024
Terrible stay at Connaught Royale- have stayed 2 years ago and sad to say the condition of there rooms have drastically detiorated and poorly maintained.
Upon arrival- we was given a room where the toilet flush panel was completely off and was impossible to flush the toilet- one would think the room should have been checked upon allocation to a new guest. Upon informing the check in desk- we was then offered a new room on another floor where the AC unit attached on the ceiling was half hanging down which looked like a major hazard. After a long domestic flight this was the last thing i was looking for- I again reported this back to the check in desk- was told to wait- waited another 20 mins and was checked in to 'the best room of the hotel' - the AC took at least 35-40 mins to cool the room.
The whole process took over 1 hour- no water/drink was offered as all the staff could clearly see we were travellers with large suitcases- this was the start of a ruined trip to Connaught Place.
Our stay was for 5 night- i was shocked with the cleanliness of the room- there was dust settled in all corners of he room, the flooring was old and had cracks and was heavily worn out. We found mould in the sink plug and mould all around the marble of the sink. The main rain shower was full of rust and the smaller shower was hanging off the wall including the plugs from the tiles- this eventually fell off during our stay. We were charged for Ice- Will NEVER book this place again!
Sunil
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