8/10 Sangat Baik
4 Ogo 2025
Stunning view , poor hospitality experience
This hotel offers a stunning view of the Kinneret, but overall cleanliness and management leave much to be desired. The biggest disappointment was the beach in front of the hotel, it was completely neglected and extremely dirty, covered in large plastic sheets and debris, making it unusable, The staff claimed it had been cleaned that morning, which was clearly not true.
The pool area wasn’t much better. It had not been cleaned before opening, with cigarette butts, plastic straws, and other trash scattered around. While the rooms are comfortable, they also require maintenance: a broken faucet handle, toilet seat that didn’t fit properly, and a crooked picture that looked like it had been left that way for a long time and the traditional empty minibar that seems to be standard practice in Israel 5 stars hotels.
We also received inconsistent and confusing information from staff, such as incorrect breakfast times (we were told 9 AM when it actually starts at 7). Storing luggage was poorly handled-I was told offered to leave our bags in an open, unattended laggage room. (we decide to leave it at the lobby instead)
Overall, the experience reflected poor management and a lack of basic hospitality standards.
I love Israel, which makes it all the more disappointing to have such a poor hospitality experience.
Jaime
Jaime, perjalanan 1 malam bersama rakan
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