For the most part, we enjoyed our stay at BnA Studios in Akihabara. The hotel room was very cool and unique with the artwork being created by local artists. The service was not the best - we tried calling the first evening we were there and no one answered the phone. Whenever we were in the lobby, the staff was present less than half the time. The room was very cold the first night (to be fair, we went in the Winter and this room would have likely been great in the Summer months due to the concrete structure) and the heater didn't seem to work. The second day, we turned the heater off while we were gone and then back on when we returned and thankfully it worked. Overall, the hotel was unique but did leave some to be desired.