2/10 Lemah
7 Disember 2021
Shonky
Lack of service....
Never anyone at reception..
Was told I could only pay cash for the booking...
And when I decided to extend my booking the next night, I checked the price online and it was $80
But when the manager/receptionist finally arrived I saw her on one of the floors as she was cleaning the rooms. I asked her if I could meet her a reception and pay another night. And she said oh just pay me here and now cash.
I asked her how much for the night?
And her response was...
How much did you pay last night?
When I told her, she said ok well it's the same price as last night??
(Which it was not online)
So I gave her the cash and she put the money straight into her pocket and never offered me a receipt or an invoice for payment.
Nor was I offered new towels for the night or any cleaning of the room etc..
Very Shady
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