6/10 Baik
18 Jul 2025
Okay but needs a refresh in the rooms
I have been staying at the Waterloo cross almost every year for the last 22 years.
In the beginning it was family run, basic but good value and with good food. Marstons took it over and refurbished which was great and provided a much needed enhancement in the rooms.
My recent stay this year the rooms are tired. Only one bedside table where there would be two, the floor in the bathroom all lifting up and overall could be cleaner.
Also little things have been taken away such as the biscuits that used to be with the tea and coffee facilities in the room and small bottles of water.
The Breakfast although fine, the menus can be a little confusing with what is included, even for the staff as when I went to pay I was told Tea and Coffee was extra, until I pointed out on the menu that it was included.
Overall our stay met our needs for two nights, but for the cost I think there are better places to stay.
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