2/10 Lemah
10 Mei 2025
3 days in 245-243 room
We checked in for 3 nights. The room was nit very good, rusty metals in bathroom, window cannot open and AC not working in smelly room. Asked for ac to be repaired, front desk promissed for service but nothing. Asked again in the morning and after lunch and despite promisses nothing happened. We spent a night w friends and came back the next day to our room 245 and out luggage and clothing and toiletrues all gone. Called the front desk explaining the problem we did not have out formal clothing for that night and no jackets and he hung up on me. Came downstairs to explain in person. An hour later was explained they moved our stuff to other room and located our stuff. Was asked to come and pick up since front desk person could not leave or send someone to bring our stuff. So I come to pick up and was given out luggage and all out stuff in big black trash bag. Imagine evening dress (new with tags) together w shoes, all underware just dumped. Had to spend time to clean and dewrinkle our stuff. Tried to reach Jennifer, the manager for all 3 days and could not by phone (8 times) and in person 5 times. Never there, never available and vmail is full, no one can leave a message. So this is really bad, no communication and especially taking our stuff without telling us. Not acceptable, nobody to complain to or talk.
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