2/10 Poor
25 Apr 2011
checked out an hr after i checked in.
I wound up spending the night across the street at the Comfort Inn. ...
I made the reservation on the phone in route to Lima.
The hotel was completely run down. The WiFi didn't work. The non smoking room was obviously smoking. The advertised pool, was closed "(April in Ohio). There was trash in the trashcan and hair in the bathroom.
The kicker was that to check in I needed to go to the gas station as the hotel lobby and desk were closed. The owners of the gas station then charged me for the room assuring me hotels.com simply made the reservation.
I switched rooms only to find that my key didn't work, nor the next one. So the foreign speaking, albeit polite manager (owner?) gave me his master key (which worked on all of the rooms). Finally after sitting there in disbelief for a few minutes, I checked into the Comfort Inn across the street for the same price.
I told the woman at the front desk about the whole ordeal and she informed me, "oh yeah we get you guys coming over here all the time. At least twice a day."
Matt
