2/10 Lemah
13 Jul 2025
"Out of Order"
The amount we paid to stay in their work zone was absurd. Everything is gutted and in total disarray. At best it looks tacky, at worst it feels like we're trespassing in a dystopian wasteland. The lady who checked us in wasn't apologetic or informative about the state of the building.
More concerning than the renovations was the negligence of housekeeping. We were only given two towels (for three guests) and a half used roll of toilet paper. One of the hand towels below the sink looked used and refolded because it dried wrinkled, and I assume that was the case because there was a second used cloth of some sort further under the sink. The desk had a white powder in the drawer. The plastic wrapper of the cream and sugar by the coffee station was blatantly open. Oh, and we had two mini fridges and two microwaves. But only one of each worked, and it wasn't a pair that were stacked on top of each other. That was more humorous than annoying, but come on. Do better.
That's it. That's the review: Do better! Get staff that actually cares about their guests. Don't charge regular rates for substandard unclean rooms during ongoing renovations.
My family was in town for a funeral and not up for complications, otherwise I would have canceled the reservation the second I walked into the humid, ugly building.
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