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Palais Sheherazade & Spa

5.0 star property
Luxury riad in Fes El Bali with 2 restaurants and spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Palais Sheherazade & Spa

Indoor pool, outdoor pool
Exterior
Frette Italian sheets, premium bedding, minibar, in-room safe
Exterior
Interior

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Pool
  • Connecting rooms available
  • Airport transfer
  • Parking available
  • Spa
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool and outdoor pool
  • Rooftop terrace
  • Steam room
  • Self parking
  • Pool bar
  • Room service
  • Coffee shop/cafe
  • Airport shuttle
  • Train station pick-up service
Feel at home
  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace
The price is RM632
RM1,101 total
includes taxes & fees
24 Dec - 25 Dec

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Senior Suite

Frette Italian sheets, premium bedding, minibar, in-room safe

Senior Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Frette Italian bed sheets
Separate bedroom
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Vizir

Living room

Suite Vizir

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Frette Italian bed sheets
Separate bedroom
  • 70 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Ambassador Suite

Living area

Ambassador Suite

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Royal Suite

Frette Italian sheets, premium bedding, minibar, in-room safe

Royal Suite

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Frette Italian bed sheets
  • 95 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Frette Italian sheets, premium bedding, minibar, in-room safe

Junior Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Frette Italian bed sheets
Separate bedroom
  • 30 sq m
  • Resort view
  • Sleeps 3
  • 1 Double Bed

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8.6 out of 10, Excellent, (570)
The price is RM502
RM588 total
includes taxes & fees
3 Jan - 4 January 2025
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About the area

Map
23 Arsat Beniss Douh, Medina, Fes, 30200

What's nearby

  • Medersa Bou-Inania - 8 min walk
  • Blue Gate - 8 min walk
  • Place Bou Jeloud - 11 min walk
  • University of Al Quaraouiyine - 15 min walk
  • Zaouia Sidi Ahmed Tijani - 16 min walk

Getting around

  • Fes (FEZ-Saiss) - 31 min drive
  • Fes Station - 9 min drive
  • Airport shuttle (surcharge)
  • Train station pickup (surcharge)

Restaurants

  • ‪Le Tarbouche - ‬11 min walk
  • ‪Fondouk Bazaar - ‬12 min walk
  • ‪The Ruined Garden - ‬7 min walk
  • ‪Chez Rachid - ‬8 min walk
  • ‪Cinema Café - ‬7 min walk

About this property

Palais Sheherazade & Spa

Take in the views from the rooftop terrace when you stay at Palais Sheherazade & Spa. Guests can visit the spa to be pampered with hot stone massages, aromatherapy or hydrotherapy, and Gastronomique marocain, one of 2 restaurants, serves Moroccan cuisine. Other highlights at this luxurious riad include an indoor pool, an outdoor pool and a poolside bar.

Languages

Arabic, English, French, Spanish

At a glance

Hotel size

  • 24 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 1:00 PM; check-in end time: midnight
  • Contactless check-in and check-out are available
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (MAD 20 per day)
  • On-site parking is limited

Transfers

  • Airport shuttle*
  • Train station pickup on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast each morning 8:00 AM–11:00 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children's menu

Working away

  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library
  • An outdoor pool
  • An indoor pool
  • Full-service spa
  • Steam room
  • Traditional architecture

Room amenities

Be entertained

  • Flat-screen television
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Dressing gowns and slippers

Sleep well

  • Soundproofed rooms
  • Premium bedding
  • Free cot/infant bed

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the riad's full-service spa, SSPA FES ANNE SEMONIN. Services include hot stone massages, sports massages, facials and body wraps. The spa is equipped with a hot tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

Gastronomique marocain – This restaurant specialises in Moroccan cuisine. Guests can enjoy drinks at the bar. Reservations are required.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: MAD 41.00 per person, per night. This tax does not apply to children under 12 years of age.
  • Christmas Eve (24 December) gala dinner per adult: MAD 400.00
  • New Year's Eve (31 December) gala dinner per adult: MAD 1200
  • New Year's Eve (31 December) gala dinner per child: MAD 600 (up to 12 years old)

Optional extras

  • Airport shuttle service is offered for an extra charge

Parking

  • Self-parking costs MAD 20 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards, debit cards and cash.

Also known as

Palais Sheherazade Hotel Fes
Palais Sheherazade Hotel
Palais Sheherazade Fes
Palais Sheherazade
Riad Sheherazade Hotel Fes
Riad Sheherazade Fes
Palais Sheherazade & Spa Fes
Palais Sheherazade & Spa Riad
Palais Sheherazade & Spa Riad Fes

Frequently asked questions

Does Palais Sheherazade & Spa offer free cancellation for a full refund?
Yes, Palais Sheherazade & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Palais Sheherazade & Spa?
Yes, there's an indoor pool and an outdoor pool.
Are pets allowed at Palais Sheherazade & Spa?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Palais Sheherazade & Spa?
Yes. Self-parking costs MAD 20 per day. Parking spaces may be limited.
Is an airport shuttle service offered by Palais Sheherazade & Spa?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Palais Sheherazade & Spa?
Check-in start time: 1:00 PM; check-in end time: midnight. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Palais Sheherazade & Spa and nearby?
Palais Sheherazade & Spa has a spa and an outdoor pool, as well as a steam room and a garden.
Are there restaurants at or near Palais Sheherazade & Spa?
Yes, there are 2 on-site restaurants, featuring Moroccan cuisine.
What's the area around Palais Sheherazade & Spa like?
Palais Sheherazade & Spa is a short 8-minute walk from Medersa Bou-Inania and 8 minutes' walk from Blue Gate.

Palais Sheherazade & Spa Reviews

Reviews

8.0

Very good

8.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Truly this is a gem in Morocco!
Georgia, 3-night trip
Verified Expedia guest review

10/10 Exceptional

This place is a treasure!
Georgia, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

This is an incredible place to stay. I love the staff who always make my stay special. They are helpful and talented. I feel so lucky to have found a place that I want to return to again and again. Thank you so much for making this stay memorable and relaxing.
Georgia, 2-night romance trip
Verified Expedia guest review

8/10 Very good

The entrance is deceiving. The riad is huge once inside and truly does look like a palace. The decor is beautiful and the rooms are spacious. The breakfast was lovely and it is somewhere I would consider staying again. However I’m not sure if the riad was just opening up for the season or if there is some other reason but it seemed we were the only ones at the riad. A lot of the areas (spas, terraces etc) looked like they haven’t been functioning for a very long time. The indoor swimming pool was freezing although that didn’t stop my daughter having a dip. The rooms were overall clean but I think the taps, showers, bath etc need some tlc. Again, they look like they haven’t been touched in months. This riad has so much potential to be great. Just needs a little bit of maintenance.
Mursheda, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Alexey, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Everyone’s is super helpful and nice!! This is a perfect place to stay, it’s right next to the Medina!! I’ll be coming back soon! :) just wish I had more time to enjoy all the perks of this hotel!!
Javier, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

This was a beautiful room and comfortable. I missed breakfast but the staff was gracious and made my breakfast anyway. Such a lovely place with a great tub.
Georgia, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

excellent service
Karl, 3-night romance trip
Verified Expedia guest review

2/10 Poor

Zineb, 1-night trip
Verified Expedia guest review

6/10 Good

Guide from a desert tour called all the riads and this one was the only one who refused to send someone to meet the van. From what I understand it was the owner. Considering how confusing the ages medina is this was a shock. Check in was good, facilities are beautiful at first sight. There was a lot of dust and some dead flies in the room. The shower head was broken, it would spray in all directions. Water was lukewarm, unfortunate with the huge tub in the bathroom. I went out for dinner and drinks the first night and when I returned I couldn’t get back in. I used the buzzer 4 times. Thankfully I was with a friend and his family had an extra room. Otherwise I would have been stranded as a solo female traveller. When I returned the next day I couldn’t find any staff to speak with about this. When I returned from a tour of Fez at 6pm my room hadn’t been cleaned. I had a full garbage and no more toilet paper. On my last day I tried to bathe, the shower head broke completely. When I went to check out I couldn’t find someone at first. The best staff member was this gentleman. I mentioned I needed to get a taxi to the train station and he actually took me there. Honestly, it’s kind of odd here, it’s empty most of the time, including empty of staff. I find it frustrating that I paid for two nights and couldn’t even enter my first night. Overall…beautiful spot but needs updating and more cleaning. Service is lacking.
Alanna, 2-night trip
Verified Expedia guest review

10/10 Exceptional

I would go back in a heartbeat! Great place!
The stay here was an amazing experience. The staff are kind and helpful.The food was sooo good and their house wine was perfect with the meals! The pools felt great after long hot days, the patio with the desert breeze was wonderful at night. The internet worked in public areas but we didn’t mind because it was so pleasant to just sit and enjoy the ambience. Rooms are clean and air conditioned. Just be aware the portions of food are so large you’ll be stuffed!
Sherry, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Su, 2-night trip
Verified Hotels.com guest review

8/10 Very good

sudhir, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Imad, 1-night family trip
Verified Hotels.com guest review

6/10 Good

It’s just ok
The hotel is unique in the sense that it’s an old palace. But because it was original, things were a bit dated. The restaurant area was nice but the food was overpriced and was just ok. The service was also just ok because they forgot certain things when we asked them to set something up. We ended up paying more for dinner because the waiter kept pushing us to get more things and misunderstood us and brought us stuff extra. Reception area was not easy to find. The best part is that this place is pretty close to the blue gate and entry to the Medina. Other than that, it’s definitely overpriced for what you get.
3-night trip with friends
Verified Hotels.com guest review

6/10 Good

Fes
Extremely run down, slight odor, no hot water Seemed almost abandoned! Rooftop full of weeds and was only opened up for us, think we we’re the only guests.
Lars Tony, 2-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Sheherazade scam
Pretty Riad in the medina. Over all not worth the price. Owner does not seem trust worthy. Offers free guide to take you to his friends shops with over priced merchandise. I booked a suite and they tried to say a regular room was the same as the suite I booked. Classic bait and switch. Left a pair of sun glasses on table and staff said they didn't find them despite there only be about 10 guests staying there. Service extremely slow. Spa ok but very expensive
scott, 2-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

We loved it! Everything was wonderful! Amazing staff!
3-night trip
Verified Expedia guest review

2/10 Poor

50th Birthday Nightmare !
From the moment we set foot in the hotel we knew we had made a mistake ! We were never checked in properly or welcomed or explained to where anything was . Rooms were not what we had booked . Service appalling. Swimming pools so dirty and cold we could not use . Spa and treatments a total rip off and not proper procedures carried out . Restaurant very expensive and one meal was inedible . Drinks were extortionate and warm . The roof terrace was filthy and not pleasant to use . This is the 6th time I have been to Morrocco and 2nd time in Fes and have never experienced anything like this before . This was also the most expensive hotel I have ever stayed in while in Morrocco. When trying to sort this out with the owner , he was arrogant and down right rude . To totally finish our trip off , two of my friends who were with me had their phone chargers stolen and replaced with old tatty ones . They also did nothing to rectify the situation . We booked for 7 nights to celebrate my 50th Birthday . There were 9 of us in 4 rooms . What a total let down , totally disappointed with the hotel and service . Certainly won’t forget it . But unfortunately it will be memorable for all the wrong reasons . The Manager gave us a 30% discount on our bill , but it was nowhere near the discount that we should have received for our absolutely diabolical experience . Really don’t want anybody else to have to go through what we did at this so called luxury Palace . Avoid as it is disgraceful .
Sarah, 7-night trip with friends
Verified Hotels.com guest review

6/10 Good

We reserved two junior suites and they were vastly different. One was a very standard room, the other what I’d call a suite. It rained when we were there and there were few common spaces to go to that were warm. The roof deck was less appealing than I’ve seen in most other high end riads. The restaurant seemed set up to host events, not have a lovely local dinner (again, like other riads). There is so much potential in this property.
2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Oasis of peace
An oasis of peace, well located, excellent rooms, friendly and helpful staff. Speedy WIFI at the Patio, a little choppy in the rooms. Absolutely recommended.
Frank, 3-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Beautiful Ryad! The staff was very friendly and helpful.
M&S, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Extraordinary beauty and exceptional luxury
This is the most famous luxury hotel in the region. This gem is an extraordinary palace with spectacular architecture ! We were welcomed by a very courteous and attentive service: they made us feel home. The suite was gorgeous, very luxurious, clean and exceptionally designed in accordance with traditions. Every detail is designed to perfection. Very comfy bed and beautiful bathroom. We had an exquisite dinner in the famous Moroccan restaurant. The palace is very romantic and we almost did not leave this gracious environment for the whole stay. The spa is spectacular with the finest technologies perfectly mixed with the stylish traditional design. The view on the Medina from the panoramic terrace is amazing. The location of the palace is also perfect to visit Fez and very practical since it has direct access by car. The reception service and management did an excellent job helping us to arrange the rest of our trip : this is what I call exceptional 5 star service !
Franck, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Fantastic ryad. Beautiful surroundings.
The most beautiful accommodations in a fantastic city.
2-night trip
Verified Expedia guest review