10/10 Luar Biasa
14 Jul 2025
Family weekend
My family has stayed here many, many time and enjoy the room, location and the pool! But was disappointed when checking in this time. We have VIP perks and have gotten early check in whenever we have arrived before 4:00. This time the man at the desk was not friendly and said room not available period. I ask when he thought it might be and he was vary vague. I felt he didn’t want to help me out I even said can you please call or text me when the room is available. He never did when we returned later he was not there and another person was working. At this point a few hours had gone by and it was about 4:00. Women stated room still not available but then checked to see if any rooms were available and got us checked in. We also never received and text after check in to see how everything was, which is past stays we did. I just felt the customer service was lacking compared to previous stays.
JEAN
JEAN, perjalanan 2 malam bersama keluarga
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