2/10 Lemah
25 Okt 2025
Roaches everywhere, rude staff no hot water
Do yourself a great favor and book elsewhere. Check in time is 2:00 PM according to their website. We arrived at 2:00 PM and were told the room is not ready so go to the 8.th floor waiting area. It looked like a bus terminal full of people who also were told to wait. We got to our room after 4pm over two hours late. The staff were rude and incompetent. As for the room there were roaches everywhere, there was no hot water but even worse there were exposed wires that were hot. ( I’m an electrician) I shut off the breaker because someone could be electrocuted. I asked hotels.com to intervene but management would not answer the phone. The gentleman from hotels. Com asked me to go down to the front desk and ask them to answer the phone. I encountered the rudest most inept guy, I asked him to answer the phone because hotels.com was trying to call but he was clueless and kept telling me this is a condo. I heard the phone ringing and he ignored it. I have never written a bad review before but I wish i had been warned, The pool was closed and one look and it was easy to see why it was filthy. I can go on and on but do yourself a favor there are lots of good condos and hotels in Manila. Choose someplace else
David
David, perjalanan 1 malam
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