The room are clean and comfortable and the location to everything is excellent. The staff were very nice. Two things to know, there is only an ice machine on the 11th floor, which you can not get to because the elevator only lets you go to your floor and the lobby. You can go to the lobby and get it from an employee there. We put it in the freezer so we wouldn't have to keep going down to get more throughout our stay. The elevators often came full in the mornings as everyone was going to breakfast. We had to carry our luggage down 9 flights of stairs after 7 elevators came full and we needed to leave for the airport. To use the elevator, you press your floor and scan your key. It tells you what elevator to take as there are no buttons in the elevator. It's great for security. Once though, the elevator took a long time to come, was stopping at every floor and flashed OL (overload) a few times. When it go to the lobby, those of us assigned to that elevator got on and the elevator did not stop at our floor or for anyone else that had been assigned. It seemed to be randomly going up and down. When it finally stopped, we got off and walked down the stairs rather than stay on it with no clear direction of what it was doing. Over all though, the location, cleanliness, free breakfast and staff are great. Just know, if you can not walk down stairs and dependent on the elevator, there are issues there.