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Grand Velas Riviera Maya - All Inclusive

5.0 star property
All-inclusive property with full-service spa, connected to the convention centre, near El Camaleón Mayakoba Golf Course

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Photo gallery for Grand Velas Riviera Maya - All Inclusive

Exterior
Relax in a cozy space with sofas, armchairs, and a central bar area.
Relax by the resort pool surrounded by lush palm trees and a thatched-roof building.
Relax in a stylish lounge area with sofas, armchairs, and a communal table, featuring a large flat-screen TV and decorative plants.
Dine al fresco with a view of the ocean from this shaded outdoor dining area.
Escape to Grand Velas Riviera Maya - All Inclusive, nestled near El Camaleón Mayakoba Golf Course. Enjoy a rejuvenating hot stone massage at SE Spa or tee off on the 18-hole golf course nearby; with beachfront dining, swim-up bars, and yoga classes by the ocean.
VIP Access

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Connecting rooms available
  • Bar
  • Free breakfast
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 8 restaurants and 2 beach bars
  • 3 poolside bars and 6 bars/lounges
  • 3 swim-up bars
  • Full-service spa
  • 3 outdoor pools
  • Free children's club
  • Free supervised childcare
  • Free beach shuttle
  • Fitness centre
  • Free use of bicycles

Feel at home (6)

  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Connecting/adjoining rooms available
The current price is RM4,331
RM4,331 total
includes taxes & fees
19 Aug - 20 Aug

Room options

Check availability for these dates

Tonight

Aug 1 - Aug 2
Check availability for tonight Aug 1 - Aug 2

Tomorrow

Aug 2 - Aug 3
Check availability for tomorrow Aug 2 - Aug 3
Available filters for rooms
Showing 7 of 7 rooms

View all photos for Grand Class Pool Suite Ocean Front

1 bedroom, premium bedding, down duvets, pillow-top beds

Grand Class Pool Suite Ocean Front

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Patio
Soundproofed
Private plunge pool
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • 128 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Ambassador Suite Ocean View

1 bedroom, premium bedding, down duvets, pillow-top beds

Ambassador Suite Ocean View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Patio
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
HDTV
  • 119.0 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Zen Grand Two Bedroom Family Suite Nature View

1 bedroom, premium bedding, down duvets, pillow-top beds

Zen Grand Two Bedroom Family Suite Nature View

10.0 out of 10
Exceptional
(1 review)

Highlights

Patio
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
HDTV
  • 220 sq m
  • Resort view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Ambassador Pool Suite Ocean View

1 bedroom, premium bedding, down duvets, pillow-top beds

Ambassador Pool Suite Ocean View

Highlights

Patio
Soundproofed
Private plunge pool
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • 118 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Ambassador Two Bedrooms Family Suite Ocean View

1 bedroom, premium bedding, down duvets, pillow-top beds

Ambassador Two Bedrooms Family Suite Ocean View

Highlights

Patio
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
HDTV
  • 234.7 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Nature View Suite - Zen Experience

1 bedroom, premium bedding, down duvets, pillow-top beds

Nature View Suite - Zen Experience

8.8 out of 10
Excellent
(9 reviews)

Highlights

Patio
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
HDTV
  • 110 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Nature View Suite with Pool - Zen Experience

1 bedroom, premium bedding, down duvets, pillow-top beds

Nature View Suite with Pool - Zen Experience

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Patio
Soundproofed
Private plunge pool
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • 109.1 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

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About the area

Map
Carretera Cancún-Tulum KM 62, Municipio Solidaridad, Playa del Carmen, QROO, 77710

What's nearby

  • El Camaleón Mayakoba Golf Course - 7 min drive - 2.5 km
  • Gran Coyote Golf - 8 min drive - 4.9 km
  • Playa Xcalacoco - 9 min drive - 3.9 km
  • Playa del Carmen Main Beach - 14 min drive - 10.9 km
  • Tres Rios Ecopark - 14 min drive - 8.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.8 miles/20.7 km
  • Area shuttle (surcharge)
  • Free beach shuttle

Restaurants

  • ‪Amaranto - ‬13 min drive
  • ‪Alberca - Pool - ‬13 min drive
  • ‪Privilege Lounge - ‬20 min walk
  • ‪Piano Bar - ‬14 min drive
  • ‪Restaurante Hacienda - ‬11 min drive

About this property

Grand Velas Riviera Maya - All Inclusive

At Grand Velas Riviera Maya - All Inclusive, you can spend time at the beach enjoying free cabanas, beach umbrellas and beach massages, plus you'll only be within a 10-minute drive of El Camaleón Mayakoba Golf Course. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and facials. Cocina de Autor (+12), one of 8 restaurants, serves Fusion cuisine and is open for dinner. Other highlights at this luxurious property include 2 beach bars, a free kid's club and a fitness centre. Fellow travellers say great things about the helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Snorkelling

Land activities

Cycling
Fitness facilities
Miniature golf
Football
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Languages

English, Portuguese, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 539 rooms
    • Arranged over 4 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Contactless check-in and check-out are available
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Additional fees apply for connecting/adjoining rooms and are subject to availability.
    • This property's guestrooms are divided into 3 sections. Nature View suites are located in the Zen Grand section, located .75 miles (1,207 meters) from the beach, and are near the convention center, spa, and pool. Access to the beach and other sections of the property is provided via a 24-hour hotel shuttle. Ambassador suites are located around the resort's main infinity pool. Grand Class Ambiance facilities (restaurants and swimming pool) are reserved for adults and children age 12 and older only.

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Babysitting*
    • Free supervised childcare
    • Free children's club

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))

Parking

    • Free on-site self-parking
    • Free on-site valet parking

Off-site

    • Area shuttle*
    • Free beach shuttle

Other information

    • Designated smoking areas
LOB_HOTELS

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–noon
  • 8 restaurants
  • 6 bars/lounges
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • Coffee shop
  • Private dining
  • Private picnics
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Mini golf
  • Playground
  • Free supervised childcare/activities
  • Children's games
  • Toys

What to do

  • On the beach
  • Free beach shuttle
  • Beach yoga
  • Fitness classes
  • Pilates classes
  • Beach volleyball
  • Ecotours
  • Mini golf
  • Hiking/biking trails
  • Kayaking
  • Concerts/live shows
  • Karaoke
  • Shopping
  • Pool table
  • Air hockey
  • Table football
  • Ping pong
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Scuba-diving nearby
  • Skydiving nearby
  • Zip-lining nearby

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference centre (94548 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free food/drink shopping service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Free beach shuttle
  • Free bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 3 buildings/towers
  • Built in 2008
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Porch
  • Piano
  • Fitness centre
  • Adjacent to a golf course
  • 3 outdoor pools
  • Arcade/games room
  • Full-service spa
  • Massage/treatment rooms
  • Vegan dining options
  • Vegetarian dining options
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Braille/raised signage
  • Lift
  • Lift door width (centimetres): 110
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 120
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
ROOM

Room amenities

Be entertained

  • 65-inch Smart TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Espresso maker
  • Bathrobes and slippers
  • Children's dressing gowns
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Single sofa bed
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed

What to enjoy

  • Private indoor hot tub
  • Balcony or patio

Freshen up

  • Private bathroom
  • Jetted
  • Separate bath and shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Phone
  • Desk chair

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
STAR_OUTLINE

Special features

Spa

SE Spa has 42 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a mud bath, a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Cocina de Autor (+12) – This beachfront fine-dining restaurant specialises in Fusion cuisine and only serves dinner. Guests can enjoy drinks at the bar. 1-star Michelin rating.
Sen Lin – Overlooking the garden, this fine-dining restaurant specialises in Asian cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open selected days.
Lucca – Overlooking the pool and garden, this fine-dining restaurant specialises in Italian cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open selected days.
Frida – This beachfront fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
Piaf (+12) – This beachfront fine-dining restaurant specialises in French cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Preferred Hotels & Resorts.
MONETIZATION_ON

Fees & policies

Optional extras

  • Local area shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late checkout can be arranged for an extra charge of USD 65 (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a smoke detector and a security system on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Grand Velas Riviera Maya All Inclusive Playa del Carmen
Grand Velas Riviera Maya All Inclusive All-inclusive property
Grand Velas Riviera Maya Playa del Carmen
Grand Velas Riviera Maya
Grand Velas Riviera Maya All Inclusive
Grand Velas Riviera Maya - All Inclusive Playa del Carmen
Grand Velas Riviera Maya - All Inclusive All-inclusive property
HELP_OUTLINE

Frequently asked questions

Does Grand Velas Riviera Maya - All Inclusive offer free cancellation for a full refund?

Yes, Grand Velas Riviera Maya - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Grand Velas Riviera Maya - All Inclusive?

Yes, there are 3 outdoor pools and a children's pool.

Are pets allowed at Grand Velas Riviera Maya - All Inclusive?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Grand Velas Riviera Maya - All Inclusive?

Yes, there's free self and valet parking.

What are the check-in and check-out times at Grand Velas Riviera Maya - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of USD 65 (subject to availability). Contactless social distancing and check-out are available.

Is there an on-site casino at Grand Velas Riviera Maya - All Inclusive?

No, this property doesn't have a casino, but Riviera Gran Casino (14-min drive) is nearby.

What is there to do at Grand Velas Riviera Maya - All Inclusive and nearby?

Have fun with on-site activities such as kayaking, volleyball and beach yoga. Additional recreation on-site includes fitness classes, ecotours and Pilates. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Grand Velas Riviera Maya - All Inclusive also has 3 swim-up bars, 3 poolside bars and a fitness centre, as well as private indoor hot tubs, an arcade and a picnic area.

Are there restaurants at or near Grand Velas Riviera Maya - All Inclusive?

Yes, there are 8 on-site restaurants, featuring al fresco dining, Fusion cuisine and garden views.

Does Grand Velas Riviera Maya - All Inclusive have rooms with private hot tubs?

Yes, each room has a indoor private hot tub and a jetted bath.

Does Grand Velas Riviera Maya - All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Grand Velas Riviera Maya - All Inclusive like?

Grand Velas Riviera Maya - All Inclusive puts you in the heart of Playa del Carmen. Popular attractions include Playa del Carmen Main Beach, which is 14 minutes away by car.

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Grand Velas Riviera Maya - All Inclusive Reviews

Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Popular mentions

Service staff
Food
Restaurant
Beach
Room
Spa
Trip
View
Massage
Family friendly

What guests liked

  • Restaurants at the property offer excellent dining experiences with a variety of delicious food options and exceptional service. (10 reviews)
  • The all-inclusive experience offered excellent food, with many options and top-shelf selections, and attentive staff. (6 reviews)
  • The pools were beautiful, quiet, and well-maintained, with some even being described as "gorgeous" and a "magical, relaxing spot". (7 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

One of the best resorts in Cancun Area to stay with the family.
Karolis, 3-night trip

10/10 Exceptional

Amazing stay !
Joe, 3-night trip

10/10 Exceptional

great place to spend vacation
Chi Hung, 4-night trip

10/10 Exceptional

Great food
Rahul, 3-night trip

10/10 Exceptional

It's our second time at this hotel, and our experience has exceeded our expectations. Great property, clean, and good food options.
Oldemar, 3-night trip

10/10 Exceptional

Lovely beach and gorgeous rooms. Excellent friendly service.
Jennifer, 5-night trip

10/10 Exceptional

The service was outstanding!
Daniel, 5-night trip

10/10 Exceptional

We had a wonderful family vacation at Grand Velas Riviera Maya. Excellent food (especially Cocina de Autor, Frida, and Piaf) and beautiful property. We highly recommend spending time at the Zen pool - a really magical, relaxing spot. The staff were all really wonderful, friendly, and helpful. All 3 of our kids - ranging from age 4 to age 14 - had a great time. We would certainly come back again!!
Abigail, 5-night trip

10/10 Exceptional

This place is paradise. Can’t wait to go back.
mayra garcia, 7-night trip

10/10 Exceptional

Amazing resort
Hussein, 8-night trip

10/10 Exceptional

excellent facility in all aspects Superior service and friendliness Wonderful beach
Laurence, 4-night trip

10/10 Exceptional

World class. Will 100% return.

World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
Fadi, 3-night trip

10/10 Exceptional

The property is spectacular; the pools are clean, the gardens are beautiful, and the rooms exceed your expectations. The beach had a lot of seaweed, but they made an effort to keep it clean and enjoyable.

10/10 Exceptional

I went to this resort for my son’s first birthday and it was exceptional. I chose the hotel because it was rated highly for its service geared towards babies and they exceeded my expectations.
Delenya, 2-night trip

10/10 Exceptional

Great property, great beach, the ocean is rocky which is unfortunately.
David, 4-night trip

10/10 Exceptional

Our favorite resort in the Cancun/Playa del Carmen area. It is indeed a five star hotel. The service is excellent, the rooms are great, the dining options are fantastic. The beach and pools are wonderful.
Anamaria, 5-night trip

10/10 Exceptional

Top notch service and food! This resort is absolutely beautiful and clean. The spa is a must, it is fabulous! We could not eat at the Michelin Star restaurant which was very disappointing. The earliest reservation was for 9:45pm, which is very late. I wish I would have known to book dinner reservations ahead of time. There was no way to get an earlier reservation the entire week we were there. Everything at this resort was just amazing!
Claudia, 7-night trip

10/10 Exceptional

Great resort
Armen, 8-night trip

10/10 Exceptional

Amazing hotel
Yedidia, 10-night trip

8/10 Very good

Excellent resort. Great service. I would have given this resort a 5/5 but there simply is not enough pool/beach chairs for everyone at the family ambassador pool. You need to be there for 715am in order to get a chair. For the price we paid this is unacceptable. Also the service at the Italian restaurant was sub par. The ground are beautiful and the beach is great. Emmanuel and Fatima at the pool service were outstanding. Aaron was an awesome personal concierge. Please fix the pool chair situation and will come back.
jordan, 5-night trip

6/10 Good

The hotel upgrade my stay,Unfortunately the 2 bed reservation was not respected, On the second day of my stay the hotel wanted to resolve the situation, being on the beach I did not wanted to loose time and effort, the hotel is exceptional - in this particular situation it was the staff who did not show interest to try to resolve the problem - it was until I asked the following day that Nora reacted to my situation.
Celia, 3-night trip

10/10 Exceptional

All around great place.

10/10 Exceptional

Beautiful resort with exceptional service and excellent restaurants.
William, 5-night trip

10/10 Exceptional

The property itself I great. However, the brokered transport from the hotel isn’t very flexible. Our flight was delayed and we had to forgo the entire amount, which was pricey.
Bhupathy, 6-night trip

10/10 Exceptional

Lovely all-inclusive hotel.
Kristin, 5-night trip