The hotel is going through a reception refurbishment so it was a little discombobulated at points during our stay. Whilst parking was plentiful, it is in what can only be described as an overflow carpark at the rear of the rugby ground, the furthest point away from the front of the hotel, having to walk the perimeter of the rugbyground to get to reception. On a dry day this was ok, but not one i would relish on a wet or windy day!
All staff, from security, reception and bar staff were extremely friendly, polite and helpful throughout our stay.
Checking in and checking out was an easy process.
Our room was on the 5th floor at was a VERY long walk from the lift.
Whilst the decor is fitting to the rugby world, it was somewhat dark, which made seeing used dumped white towels/bed linen left outside bedrooms, much more noticeable.
The room itself was clean and spacious. Nothing spectacular, despite being a more superior room.
We had booked the stadium tour, which was good, as was the rugby merchandise store and the museum is worth a visit.
We visited both Richmond and Twickenham which are both easily accessible via public transportation.
The hotel bar was pleasant enough, the staff were very attentive.
Breakfast was a little chaotic. Tables were not cleared quickly. Food items not checked or replenished frequently enough leaving guests having to ask for replenishments. There was no toaster, later establishing this was by request only.
Overall, a comfortable but standard stay!