2/10 Poor
24 October 2024
Never any staff around or available and awful customer service. Got locked out of our room and called to speak to manager and she said something in Italian that we didn’t understand and then called me an idiot and laughed whilst I was crying. Was locked out of the room all night and only got back in because we happened to find a spare key in reception. Had no contact all night, she was dodging calls from us and other residents staying at the hotel and even the police tried to help us with making contact. Very unsafe place to stay.
Alicia
Alicia, 3-night trip
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