6/10 Good
29 May 2017
Bad Sevice!
The service sucks big time, Showed up tired from our trip, front desk never found the reservation, show email confirmation and after 10 minutes she gave us a room. Room was clean and a comfy bed. quite and excellent AC. We parked our rental car inside the small garage. They wake us at 8 AM asking us for a different car y told her that was a bad move, there is only 4 spots and cameras so they can check for the owner instead of waking everybody. The pools and jacuzzis on the top are great, nice sunset view. Sunda morning I have to leave early to catch my flight, Somebody parked right behind our car, she did not know the owner of the vehicle, she called every room at 6 AM, owner showed up at 7, I took a taxi to the airport, wife stayed in order to return the rental vehicle. No apologies just $200 pesos (12 Usd) for the taxi. There is only 4 spots inside, why you guys let a 5th car enter the garage, the access is controled by the front desk and they do it every night.
Rafael
Verified Hotels.com guest review
