On our arrival we were asked to pay for our stay. I have explained that we paid already at the booking time in November 23. I also handed in the receipt via Hotels.com. to the young chap at the reception. This still wasn't satisfying for him and he was convinced we didn't pay. We were very tired after spending 10 hours of travelling to get to Maastricht and what we really wanted was to relax after long day spent on the plane and train. He made us to pay again!. After we got back home, I have requested a refund via Hotels.com, which agreed with us that we have paid the amount already back in November. Now, nearly 2 weeks later, we still haven't received our money back from this hotel! How ridiculous! Hotel itself is dated, bathroom leaking and stinky. There was a lot of noise coming from the outside dining area (we had the window opened as there was no air conditioning). Never again, worst experience ever!