Each time when I came to Toronto, I will stay to this hotel, but this time I have bad experience because my friend with me stay one day on this hotel, her luggage was delay, front deck agent said they will accept the luggage when they were delivery and give us luggage tap, they will hold two days for us because we need to check out before the luggage delivery.The front desk agent promised will hold it, but when my luggage delivery the driver said, they didn't want to accept my luggage because the front desk agent said they didn't have enough space, We had to call my friend to go pick up right away.