Our flight was delayed and arrived later than expected to the hotel. Instructions email to my wife were that to call the concierge to get help with parking. We called and called no one answered the phone. Had trouble finding the parking, did not have access to elevators for the luggage, had to go up the stairs with luggage after parking. Parking is not close to hotel. When we arrived at front desk, the person there told us that they had sent the employees home early, but that the front desk was open. No apology or anything. We gave the ticket the parking attendant gave us to the front desk, next morning no one was available to walk with us to the parking spot to take care of the ticket as we were told they were going to do, manager said to us, if we could pay and they would later reimburse us. No problem, paid $13.00, In the afternoon when we return to the hotel we gave the manager the receipt, he told us we should have only paid $ 10, but attendant charged us $13, they did not have $13 in the register, could only reimburse $ 10, but later would give us the difference, never saw that person again. Breakfast was included with our stay, had to wait 45 minutes for the food to be served. Place is beautiful, but never again.
