There are few elevators in the smaller hotels, and this is true here. It is also not on the main street but in the middle of a block. Otherwise, it is nice, clean, and air conditioned. Service is pleasant and they try to be helpful. There are cheap restuarants and a 7-11 nearby. This place is not perfect, you are in Thailand and this is not an American Standard development. The finishes are nicely choosen but poorly executed for American standards. But overall, newer, higher end finishes, poorly installed, function as expected.