I was excited about booking this property based on its location and the pictures. The location was very good, but there were a few hiccups with ultimately impacted our stay.
Firstly, the hotel doesn’t have 24-7 reception, you should clarify beforehand. Unfortunately I didn’t and the only way to contact the hotel was to call (not able to WhatsApp at least on the messaging we got from them- though it seems WhatsApp would have worked). Luckily, the reception staff were very helpful and allowed us to leave our bags until check in later.
When we checked in, we settled into the room we were given which didn’t look like the pictures, seemed a little dirty and unlocked after (missing skirting boards, light switches not fully adherent to walls, bathroom cleanliness not ideal). Then when I used the sink, it was fully clogged. We had to contact reception since they had left and had to wait 30 min till they came back to assign another room. We were only in Marbella for the day so this was eating precious sunlight hours for us. The second room we were given was a bit smaller but reeked of smoke, so much so that when I left the room, my clothing smelled like smoke. So we had to change rooms again, we were then showed a much smaller room without a kitchenette and eventually were upgraded to a different building with a much more spacious room. While they tried to fix things after the fact satisfactorily, this all should have been checked beforehand rather than the hassle
