The property is beautiful and the suites with private pools and nice views are definitely the highlight—we really enjoyed the room during our stay. However, the rest of the experience was disappointing. The beach was relaxing but not convenient to get to. There were only two scheduled boat rides per day, and we weren’t informed about them when we arrived. That led us to walk a long, tiring path multiple times, which was difficult especially since my daughter has a foot issue. Service was not good. Staff were not attentive, never went above and beyond, and even forgot a floating tapas and champagne service I requested for our private pool. We skipped lunch that day waiting for it, and all we got was an apology and a few small appetizers. We were also wrongly charged $90 for a taxi ride we never took and had to dispute it at checkout. The food overall was very disappointing—we skipped several meals because we didn’t like it. The room was not thoroughly cleaned, especially the tea and coffee area which was dusty with old sugar and expired teas. The bed was hard, the pillows were uncomfortable, and the comforter was too thin for how cold the AC made the room at night. The drinks at the beach were good, but there weren’t many options, and the beach had a lot of seaweed and felt isolated with nothing much to do nearby. While the property looks great, the poor service, bad food, and lack of comfort made the experience very underwhelming.