The staff was excellent and the lobby area was luxurious. Our 36th floor queen bed room showed its age, though. The carpets and paint were dingy in an old, not dirty, kind of way. The bathroom was very cramped and the hot water came in and out depending on what others in our area were doing in the bathrooms at the same time. The closet was absolutely frigid bc it was on the outside of the building and that cold seeped into the room. Bed was comfortable, but TV and bed were situated in a way you couldn’t actually watch tv from bed unless you were by yourself, and even then it would have been uncomfortable. It was fine for a one night stay right there in midtown NYC, but much more than that would have been harder.