the gentleman at the service counter was amazingly calm under the stress of over 30 people trying to check in at the same time, in addition to answering the phones. He needs a raise And he was polite when i said i wished i could help him. He was the only pleasant thing about this place, the room was unkept, dirty, hair in the tub, and the place had not been vaccuumed. Only 1 elevator was working, and the hallways were littered and not cleaned.